Warranty Clerk

Job Title: Warranty Clerk

Position Summary

The Warranty Clerk is responsible for submitting and tracking manufacturer warranty claims, ensuring accurate documentation, resolving rejected claims, and following up on payments to ensure the dealership receives proper reimbursement.

Essential Duties and Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and timely.
• Verify repair orders, labor operations, parts, and supporting documentation meet manufacturer requirements.
• Communicate with manufacturer representatives to resolve claim issues and obtain approvals.
• Track claim status, research rejected or unpaid claims, and resubmit corrections as needed.
• Reconcile warranty payments and assist with outstanding warranty receivables.
• Work with Service Advisors, Technicians, Parts, and Accounting to obtain required information.
• Maintain accurate claim records and comply with manufacturer warranty policies and deadlines.

Qualifications

• High school diploma or equivalent.
• Automotive dealership or warranty administration experience preferred.
• Strong attention to detail, organization, and follow-through.
• Effective communication and problem-solving skills.
• Proficiency with computers and dealership management systems.

Measures of Success

Accurate and timely claim submissions, reduced claim rejections, prompt resolution of outstanding claims, and proper manufacturer reimbursement.