Business Development Center (BDC) Manager – Automotive
If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
Develop and execute service-focused marketing and outreach strategies to increase appointment volume and customer retention.
Lead the Service BDC (Business Development Center) team to meet daily outbound call, email, and follow-up benchmarks.
Analyze service trends, appointment data, and campaign performance to identify areas of opportunity and growth.
Implement service campaigns targeting customer pay, warranty work, maintenance retention, and declined services.
Partner closely with Service Managers, Advisors, and Fixed Ops leadership to align goals and initiatives.
Monitor call quality and team performance to ensure an exceptional customer experience.
Utilize CRM and DMS tools (such as Xtime, Reynolds, etc.) to manage workflow and ensure accurate customer records.
Skills/Qualifications
3+ years of experience in automotive service, BDC, or business development management (preferred).
Strong leadership and coaching skills with a track record of team success.
Excellent communication and follow-up skills.
High proficiency with CRM/DMS systems and reporting tools.
Data-driven mindset with the ability to create and execute strategic plans.
Ability to multitask, prioritize, and lead under pressure in a dealership environment.
Bilingual (English/Spanish) a plus.
Job Requirements
Benefits Offered
About Us
At Family Car Group, we believe the road to success is built on trust, teamwork, and a people-first approach. With a network of family-owned dealerships across Texas and Louisiana, we’re committed to delivering unmatched service experiences to every customer—and it starts with our team. We don’t just sell and service cars; we build careers, relationships, and communities.
Apply today!